Priority highway dispatch · Open 24/7

24/7 Motorway Emergency Recovery: M6, M5, M42 & Spaghetti Junction

Broken down near Birmingham? Tell us the motorway, direction, junction or marker. We locate the right corridor, dispatch the suitable recovery unit and keep you updated while help travels.

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24/7 priority lineMotorway calls triaged first

M6 · M5 · M42West Midlands corridors

Live ETA updatesKnow what happens next

No hidden surchargePrice confirmed before dispatch

Rapid Highway Response & Smart Motorway Recovery Assistance

A motorway call starts with safety and location. The nearest junction alone may not identify your carriageway, so we gather direction, lane status and roadside markers.

Active corridor coverage

M6 and Spaghetti Junction response

We cover the M6 approaches through the West Midlands, including the Gravelly Hill Interchange known as Spaghetti Junction. Tell us whether you are travelling northbound or southbound, the last junction passed and the next sign you can see. A blue driver location sign or marker post gives the strongest location clue.

Complex links near Junction 6 can put two vehicles close on a map but far apart by road. Dispatch checks your direction and connecting route before assigning a driver. This reduces wrong-side arrivals and unnecessary delay.

M5 Birmingham corridor

For the M5 around West Bromwich, Oldbury and the south-west Birmingham approaches, share the carriageway direction and nearest junction. Mention any red X or lane closure.

M42 and airport routes

We support breakdowns around Solihull, the NEC, Birmingham Airport and M42 links. Emergency areas and managed lanes require an exact, calm location check.

A38 and city links

We also cover the A38, Aston Expressway and routes into Digbeth and Birmingham city centre. Tell dispatch whether you are on an elevated, tunnel or slip-road section.

Cars, vans and SUVs

Vehicle size and condition decide the truck. For an LWB van or large SUV, use our commercial recovery guidance and give weight details when you call.

Safety before recovery

Get left. Get safe. Get help.

If the vehicle develops a problem, leave the motorway at the next exit or enter a service area if possible. If you cannot, move left into an emergency area or onto the hard shoulder if you can. Stop as far left as possible, turn the wheels left and switch on hazard lights.

If it is safe, leave through the side furthest from traffic. Get behind the safety barrier and stay well away from your vehicle and moving traffic.
Do not attempt repairs on the motorway. Never place a warning triangle on a motorway carriageway.
If you cannot get left or cannot exit safely, stay in the vehicle with seat belts and hazard lights on. Call 999 immediately and ask for the police.
If you are in immediate danger, someone is injured, or the vehicle is stopped in a live lane, call 999 before recovery dispatch.
Use the emergency telephone where it is safe. Share the numbers and letters on a driver location sign, marker post or your phone map location.

This is a short summary, not a replacement for official guidance. Read Highway Code rules 275 to 287 on GOV.UK.

What happens when you call

We keep questions short because roadside calls are stressful. The goal is to find you, understand the vehicle and send the right help.

Safety check

We ask whether you are in a live lane, whether everyone is behind a barrier and whether 999 has been called where required.

Location lock

Give the motorway, direction, junction, emergency-area number or driver location sign. A shared phone pin can help confirm it.

Truck dispatch

We check the vehicle type, gearbox, wheel condition and whether it rolls. That decides roadside support or flatbed recovery.

Live progress

You receive an arrival expectation and updates. Keep your phone audible, but remain in the safest available position.

Smart motorway and emergency-area rules

Do not walk along the carriageway to search for a safer spot. Follow police, traffic officer and emergency telephone instructions.

If you reach an emergency area

Emergency areas are marked with blue signs and an orange SOS telephone symbol; some have orange surfacing. Stop as far left as possible and use hazards. Exit away from traffic if it is safe, then get behind the barrier.

Use the free emergency telephone for advice and location. When it is time to leave an emergency area, the Highway Code says you must use that telephone and follow the operator’s advice. A lane may need to be closed before you rejoin.

If you stop in a live lane

A live-lane breakdown is an emergency. Put hazard lights on. If you cannot get to the left and cannot exit safely, stay seatbelted in the vehicle and call 999 immediately. Do not try to push the vehicle and do not stand beside it.

Red X signals mean the lane is closed. Never drive in a closed lane. Tell the emergency operator and our dispatcher which lane you are in and what overhead signals show.

Roadside repair limits

A quick repair is only considered where the position is safe and the fault is simple. On an exposed motorway edge, full recovery is often the safer choice.

Motorway pricing

Our estimate for a motorway job is normally £270–£350, subject to vehicle, distance, access and condition. The exact figure is confirmed before dispatch.

After an impact

If there has been a collision, injury, debris or fluid on the road, call 999. Our accident recovery team can then coordinate the vehicle move.

Safe position first. Recovery second.

If you are safely away from live traffic, call with your motorway direction and nearest marker. We will take it from there.

Call 07846 899 694